Last modified: December 15, 2014
There are many different ways you can use our services – to provide better senior care, to communicate with family member of senior residents, or monitor the vital signs of seniors living in the facility. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
• What information we collect and why we collect it.
• How we use that information.
• The choices we offer, including how to access and update information.
Your privacy matters to Carevium so whether you are new to Carevium or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.
Information we collect
The information you provide is integral to the service we offer.
• Information you give us. For example, many of our service require you to sign up for a Carevium Account. When you do, we’ll ask for information about your facility, staff, and senior residents. This information may include personal information, like name, photos, medication, health status, etc.
• Information we get from your use of our services. We may collect information about the services that you use and how you use them, like when you visit our website. This information includes:
◦ Device information
We may collect device-specific information (such as your hardware model, operating system. and mobile network information).
◦ Log information
When you use our services or view content provided by Carevium, we may automatically collect and store certain information in our server logs. This may include:
▪ details of how you used our service.
▪ Internet protocol addresses
▪ device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
▪ cookies that may uniquely identify your browser or your Carevium Account.
◦ Location information
When you use a location-enabled Carevium service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
◦ Cookies and anonymous identifiers
We use various technologies to collect and store information when you visit a Carevium service, and this may include sending one or more cookies or anonymous identifiers to your device.
How we use information we collect
We use the information we collect from all of our service to provide, maintain, protect and improve them, to develop new ones, and to protect Carevium and our users. We also use this information to offer you tailored service – like giving you more relevant plans for you staff to take care of your senior residdents.
When you contact Carevium, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, to improve your user experience and the overall quality of our services.
Information we share
We do not share personal information with companies, organizations and individuals outside of Carevium unless one of the following circumstances apply:
• With your consent
We will share personal information with companies, organizations or individuals outside of Carevium when we have your consent to do so.
• With domain administrators
If your Carevium Account is managed by your IT administrator then your IT administrator will have access to your Carevium Account information (including your email and other data). Your IT administrator may be able to:
◦ view statistics regarding your account
◦ change your account password.
◦ suspend or terminate your account access.
◦ access or retain information stored as part of your account.
◦ receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.
◦ restrict your ability to delete or edit information or privacy settings.
• For legal reasons
We will share personal information with companies, organizations or individuals outside of Carevium if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
◦ meet any applicable law, regulation, legal process or enforceable governmental request.
◦ enforce applicable Terms of Service, including investigation of potential violations.
◦ detect, prevent, or otherwise address fraud, security or technical issues.
◦ protect against harm to the rights, property or safety of Carevium, our users or the public as required or permitted by law.
We may share aggregated, non-personally identifiable information with our partners – like drug companies, health care agencies, or equipment manufacturers. For example, we may share information to show trends about the general use of our services.
We work hard to protect Carevium and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
• We encrypt many of our services using SSL.
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
• We restrict access to personal information to Carevium employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.